FAQs

Yes, we are committed to protect your privacy and personal information and your information will be used for fulfilling your orders and our promotion only. Others What should I do if there are missing / damaged items? Please contact us at info@kenyangifts.com

Check out all of the gifts available for you to buy online at our site.

Products can be found using keywords in the 'Search bar' section, which is at the top of your screen.

To ensure 100% accuracy of your order we scan and record products when picked and again when packed.

Yes! www.kenyangifts.com is completely operated by Kenyan gifts. It is a specific online shop for Kenya, East Africa customers and parts of the world

Yes, we are committed to protect your privacy and personal information and your information will be used for fulfilling your orders and our promotion only. Others What should I do if there are missing / damaged items? Please contact us at info@kenyangifts.com

To ensure 100% accuracy of your order we scan and record products when picked and again when packed.

You have up to 30min from receipt of your order to change your mind and request a refund. You are responsible for the cost of returning any unwanted item(s) and you must return your items within 1 days of confirmed return/cancellation. To cancel an order before you have received it, please contact us. If is has not been packed/dispatched yet, we should be able to cancel it for you. Your statutory rights are not affected.

You can track the status of your order by logging in to your account.

If you have any queries or questions, you can contact the Kenyan gifts customer services team by: Email: info@kenyangifts.com (or use the contact us form) Telephone : KE +254 (0) 104450400 Office hours are Monday to Saturday 7am to 2pm. If you leave a message outside of these hours we will call you back as soon as possible within working hours.

Due to the nature of our packing process, we cannot change orders once they are placed. If you would like to add any more items, or change the delivery address, you will need to cancel the order and start again. To cancel a pending order, please e-mail us and if the order has not yet been packed we can cancel it for you.

Delivery is free for any kenya orders over £250. Free delivery is not applicable during our Summer and Winter Sales, regardless of the contents of your order Free delivery excludes local collection

To place an order:

1. 'Sign In' to your account if you have one
2. Add the items that you want to buy to the basket
3. Once you've placed all of the items that you want to buy in your basket, head to the 'Checkout'
4. You can use the guest checkout if you don't have an account
5. You'll then be able to finalise your order by entering your payment and delivery details.

You have up to 30min from receipt of your order to change your mind and request a refund. You are responsible for the cost of returning any unwanted item(s) and you must return your items within 1 days of confirmed return/cancellation. To cancel an order before you have received it, please contact us. If is has not been packed/dispatched yet, we should be able to cancel it for you. Your statutory rights are not affected.

Due to the nature of our packing process, we cannot change orders once they are placed. If you would like to add any more items, or change the delivery address, you will need to cancel the order and start again. To cancel a pending order, please e-mail us and if the order has not yet been packed we can cancel it for you.

You can remove items or change quantities during the ‘checkout’ process. Or you can click on the basket icon on the top right of your screen at any time.